Shared team inbox
Every conversation on your business number, in one place. Assign a chat to a teammate, see who is handling what, and know at a glance whether the 24-hour reply window is still open.
Live & real-time
Official WhatsApp Business Cloud API
The business mate behind every WhatsApp chat.
WAiMATE turns your WhatsApp Business number into a shared inbox, a storefront and an automation engine — so your team can answer, sell and follow up together, without a single customer falling through the cracks.
- Two-factor sign-in
- Hide customer numbers
- Audit trail
- Your region, your currency
- Shared team inbox
- Catalog & orders
- Flows & automation
- WhatsApp calling
- REST API & webhooks
Everything in one mate
One number. Your whole team. Every order.
Most tools give you a shared inbox and stop there. WAiMATE carries the customer all the way from first message to paid order — and gives you the controls to let a team near it.
Sell without leaving chat
Sync your WhatsApp catalog, take orders straight from the conversation, track status and payments, and let the customer know automatically at every step.
Catalog · orders · paymentsFlows that reply for you
Build conversation automations visually: triggers, branches and replies that run while you sleep, with a full trace of every step a flow took for a customer.
Visual builderCampaigns & bulk sends
Message a segment or your whole contact list, schedule it for the right hour, and watch delivery per recipient — with one click to retry only the ones that failed.
Scheduled & recurringAnalytics that answer
Who replied fastest, which template performed, where messages failed, what each line costs you — by agent, by number, by template, exportable.
Per agent · per lineCalls on WhatsApp
Take the conversation to voice with WhatsApp Business Calling when a chat needs a human — without asking the customer to switch app or share a number.
Voice, in the same thread
Built for teams, not seats
Hand work to your team. Keep your customer list yours.
The moment you add a second person to WhatsApp, two questions appear: who is handling this customer, and what can that person take with them when they leave. WAiMATE answers both.
- Assign conversations and orders Delegate a customer to a teammate, reassign in a tap, and see the owner on every row — on web and on mobile.
- Roles with real edges Build your own roles from granular permissions — who may send, who may use templates, who may touch orders, which numbers and which contacts each person can even see.
- Hide customer phone numbers Your team can work a conversation without the number ever reaching their device — all customers, or only the ones you pick. Nothing in the app, the API, search, exports or notifications gives it back.
- An audit trail Every privacy change, assignment and permission edit is recorded with who did it and when.
Team inbox
SK
Sana K.
Assigned · Ayesha
BM
Bilal M.
Is the blue one still in stock?
Window 3h left
RA
Rida A.
Order paid
HZ
Hamza Z.
Thanks! When does it ship?
Unassigned
WhatsApp commerce
From “how much?” to paid — in one thread.
The order your customer places in chat becomes a record your team can actually work: assigned, tracked, paid and confirmed, without a spreadsheet in sight.
Show the catalog
Your WhatsApp catalog and products, synced and sendable straight into a conversation.
Take the order
Orders placed in chat arrive as real records with items, totals and customer details.
Assign & fulfil
Hand it to a teammate, move it through your status flow, add notes and payments.
Keep them posted
Status changes notify the customer on WhatsApp automatically — no one has to remember.
On your phone
Push when you’re assignedStraight to the conversation
Works on a bad signalCached chats, queued sends
Orders in your pocketAssign and update on the move
Mobile app · private preview
Your inbox goes where your business goes.
A native app for the people who are never at a desk: the same inbox, the same assignments, the same orders — with offline caching for patchy networks and push notifications when a customer becomes yours.
The mobile app is in private preview with selected customers; the web app is live today.
Trust, in the product
The boring parts, done properly.
Your customer list is the most valuable thing your business owns. These are controls in the product, not promises in a PDF.
Two-factor sign-in
App-based 2FA for your account, with automatic lockout after repeated failed sign-in attempts.
Customer number privacy
Withhold customer numbers from team members across chat, contacts, orders, search, exports and notifications.
Provider keys encrypted
WhatsApp access tokens and other provider credentials are encrypted at rest, never shown back to anyone.
Privacy rights built in
A privacy centre for data export and erasure requests, cookie consent that takes “reject” as seriously as “accept”, and documented retention.
Window-aware messaging
The 24-hour customer service window is tracked for you, so your team doesn’t send what Meta won’t deliver.
Your region, your currency
Regional pricing, local currency and local time — including a white-label portal for partners who resell WAiMATE.
Plans
Priced for your market, not Silicon Valley’s.
Plans are set per region and shown in your local currency when you sign up — with usage metering so you always see what a conversation actually costs.
In every plan
The parts nobody should have to pay extra for.
- Shared inbox with assignment and team roles
- Customer number privacy controls
- Templates, media, reactions and the 24h window tracker
- Two-factor sign-in and an audit trail
- Privacy centre: export and erasure
Scale when you do
Add what your business grows into.
- More WhatsApp numbers and team members
- Catalog, orders and payment tracking
- Flows, campaigns and scheduled sends
- Analytics exports, REST API and webhooks
- WhatsApp Business Calling
AI chat assistant In development
An assistant that drafts replies and handles routine questions for your team is being built next. It is not part of the product yet, and we would rather say so here than surprise you after you sign up.
Give your business its mate.
Connect your WhatsApp Business number, invite your team, and start turning conversations into orders today.